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Your Details, Held Plainly

Each deposit you make from bKash, Nagad or Rocket leaves a record on your account, and here is where we spell out what that record holds and who can open it.

What we collectWallet reference onlyCookie controlAsk for a copyChanges on request
fg66bet Your Details, Held Plainly
REACH ACCOUNT CARE

Where To Send A Request

A privacy request should not feel like a maze. Everything starts inside your own account: open the help panel, choose the privacy route, and the thread carries your account ID so nobody makes you repeat wallet numbers twice. Prefer writing? Use the email address registered on your profile — we can match it straight away and skip a round of verification. A change of details, a copy of your file, a closed account: all three take the same path and land with the same team.

Team online

In-account chat

Open Mobile Help & Support from your account menu, pick the privacy route, and the agent already sees your account ID — no need to type wallet numbers to get started.

Email request

Write from the email tied to your account so we can match you without extra checks. Say which detail you want changed and we log the ticket against your file.

Callback during verification

Not comfortable typing it out? Ask for a callback while your account is being verified and the care team confirms your identity first, then takes the request by voice.

HOW WE HANDLE IT

Cookies, Logins And Retention

Most of what we store is dull by design, and that is deliberate: session logs, device type, the games you opened, the wallet reference for each bKash, Nagad or Rocket transfer. Passwords sit in hashed form, so nobody here reads them. Cookies do the light work — keeping you signed in, remembering the language you picked — and clearing them only costs you a fresh one-time code. A login from a new handset always asks for that code before the session opens, which is the same check that protects your wallet details.

Login and one-time code

Passwords are hashed, and every new device needs a code sent to your registered number before the session starts. Change that number and the old device is signed out.

Clearing cookies

Browser settings let you clear or block them. Your account stays safe — you simply sign in again with a fresh code and the lobby forgets your last game category.

Retention window

Records from bKash, Nagad and Rocket deposits stay while the account is open, and for the period local law sets after it closes. Once that window ends, they are purged.

Who sees your file

Account care, payments and the staff who answer lawful requests hold named access. Every lookup is timestamped, and an export needs a supervisor's approval before it leaves.

Privacy Questions We Get Asked

These are the four or five things that come up in chat again and again, answered the way we would answer them there. If your case is not covered, send it through the help panel and a person will read it — not a script. Short answers below, plain wording, no legal padding.

Your name, date of birth, mobile number, email and the wallet number you deposit from, plus the game and sportsbook records tied to your account ID.

Yes — ask from inside the account and we close the profile. Transaction records stay for the period local law requires, then get deleted; everything else goes at closure.

Only with the payment partner handling that transfer, and with a bank or authority when a lawful request arrives. We do not hand it to advertisers or affiliates.

Send the request through Mobile Help & Support or from your registered email. We confirm identity with a one-time code, then prepare the file and reply on that same channel.

Account care, payments and the staff who answer lawful requests, on named access. Every lookup is timestamped, so a view without a recorded reason gets flagged for follow-up.

It covers the whole account — live tables, slots, crash games and the cricket markets on the sportsbook. One policy, one data set, with no separate rules hiding in a tab.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.