What This FAQ Page Covers
Questions reach us in patterns, so this page groups answers by what you're actually trying to do rather than by department. Stuck mid-deposit? The wallet answers walk you through opening bKash, Nagad or Rocket, sending to the account number shown on the deposit screen, and confirming with your PIN before your account wallet updates. Locked out? The login answers explain the one-time
code sent to your registered mobile number, and what to do when it doesn't land. The rest cover device behaviour — why the lobby needs a refresh on patchy mobile data, how the cashier sits inside your wallet, and why your balance can sit a few seconds behind the SMS. Each answer stays short on purpose. We write them the way we
would say it on a support call, in step order. Where local law decides what's available to you, the answer says so plainly. If something still doesn't add up, send it over and we'll write it up here.
- bKash
- Nagad
- Rocket
- Account wallet